Privacy Policy

Effective Date: July 7, 2025

Montrose Mall (referred to as “we,” “us,” or “our”) is committed to protecting the privacy of our visitors, customers, and tenants. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our mall located at 778 Lasalle Blvd, Sudbury, ON P3A 4V4, use our services, or interact with us online.

By visiting Montrose Mall or using our services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We may collect various types of information from and about you, including personal information, in the following ways:

a. Information You Provide Directly

This includes information you voluntarily provide to us, such as when you:

• Sign up for newsletters, promotions, or loyalty programs.

• Participate in contests, surveys, or events.

• Apply for employment at the mall or with a tenant.

• Contact us with inquiries, comments, or feedback.

• Register for Wi-Fi services.

• Provide information for tenant applications or agreements.

This information may include your name, email address, phone number, mailing address, demographic information, and any other details you choose to provide.

b. Information Collected Automatically

When you visit Montrose Mall or our online platforms, we may automatically collect certain information:

• Website Usage Data: When you visit our website (if applicable), we may collect your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.

• Wi-Fi Usage Data: If you use our public Wi-Fi network, we may collect device MAC addresses, connection times, data usage, and general location data (e.g., access point used). We do not collect content of your communications.

• Security Camera Footage: For safety, security, and operational purposes, we use surveillance cameras throughout the common areas of Montrose Mall. This footage may capture images of individuals.

• Aggregated and Anonymized Data: We may collect aggregated data about foot traffic, popular areas, and general mall activity, which does not identify individual visitors.

c. Information from Third Parties

We may receive information about you from third-party service providers, such as analytics providers, social media platforms (if you interact with our pages), or partners involved in joint promotions, always in accordance with their privacy policies.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Operate and Maintain the Mall: Ensuring a safe, secure, and well-managed environment for visitors and tenants. This includes security monitoring, maintenance, and operational planning.

• To Provide Services: Offering amenities like public Wi-Fi, managing events, and facilitating promotions.

• To Improve Your Experience: Understanding visitor preferences and trends to enhance mall services, offerings, and overall experience.

• For Marketing and Promotions: Sending you updates, newsletters, special offers, and information about events, provided you have consented to receive such communications.

• For Legal and Security Purposes: Complying with legal obligations, enforcing our terms and conditions, preventing fraud, and protecting the safety and security of our property, visitors, and tenants.

• For Tenant Management: Managing lease agreements, communications, and operational support for our tenants.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as IT support, security services, marketing, data analysis, and property management. These providers are obligated to protect your information and use it only for the purposes for which it was shared.

• Tenants and Partners: We may share aggregated or anonymized data with our tenants and business partners to help them understand mall demographics and improve their offerings. In specific cases, with your consent, we may share personal information for joint promotions or loyalty programs.

• Legal Compliance: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

4. Cookies and Tracking Technologies

Our website (if applicable) may use cookies and similar tracking technologies (like web beacons and pixels) to enhance your browsing experience, analyze site usage, and support marketing efforts.

• Cookies: Small data files stored on your device that help us remember your preferences, track your activities on our site, and improve site functionality.

• You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may then be inaccessible or not function properly.

5. Third-Party Links

Our website or communications may contain links to third-party websites, products, or services that are not operated by us. This Privacy Policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

6. Data Security

We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

You have certain rights regarding your personal information:

• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

• Access and Correction: You may request access to the personal information we hold about you and request corrections to any inaccuracies.

• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

• Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

To exercise any of these rights, please contact us using the information provided below.

8. Children’s Privacy

Montrose Mall is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website or at the mall, and the “Effective Date” at the top of the policy will indicate when it was last revised. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Montrose Mall 778 Lasalle Blvd Sudbury, ON P3A 4V4 Canada